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Jobs in Australia   »   Jobs in Sydney   »   Information Technology Job   »   Manager, Technical Support Management
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Manager, Technical Support Management

ServiceNow

ServiceNow company logo

What you get to do in this role

  • Lead efforts to hire, develop, and build a technical team.
  • Oversee and participate in Change Management as it relates to Customer Support.
  • Lead by example to cultivate and maintain a culture built on teamwork and collaboration.
  • Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
  • Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
  • Represent the Platform, Product and ServiceNow effectively with customers.
  • Manage major operations outages and communications to the customers.
  • Participate in weekend and holiday on-call rotation as required.
  • Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
  • Manage to the company and department’s vision, mission and values.
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