Target Business Services
Location: 17/1866 Princes Hwy, Clayton, VIC 3168
Salary: $76,000 plus 11% superannuation
Our client Onsite Technology Solutions Pty Ltd is an 100% Australian owned, Melbourne based business which provides an onsite computer & software troubleshooting service predominately to support SME businesses and Medical Centres.
The company comprises of multi-talented software professionals having tremendous passion for building end to end business solutions on latest technologies. Company also provides ongoing management and support services – such as remote network monitoring and 24×7 help desk services. Client has consultants who specialize in network installation, information security, Microsoft support and more.
The client is looking for an experienced ICT Business Analyst to work across a diverse range of projects at any one time, preparing deliverables based on project scope. You will be responsible for the analysis, evaluation and documenting of business systems and processes with a focus on business needs and customer experience.
The role will report to the Director and will be responsible for analysing business processes, identifying alternative solutions, assessing feasibility, and recommending new approaches.
Minimum Requirements:
You must hold a relevant bachelor’s degree and at least 3 years previous experience in the similar role is must. OR at least five years of relevant work experience.
Responsibilities:
In this role your main responsibilities include:
• Determine operational objectives by studying business functionality and formulating output requirements, gathering vital information, developing support procedures and strategies for customer systems
• Analyse and consolidate information to develop business cases to support achievement of business objectives
• Provide technical expertise and direction in support of system infrastructure and process improvements, diagnosing and resolving complex customer system issues
• Develop business cases and establish a common approach to manage key project stakeholder escalations to achieve project milestones and agreed project budget
• Develop deployment strategies for client
• Providing advice, guidance and expertise in developing proposals and strategies for software design activities
• Consulting & communicating with developers about the business application requirements & develop functional specifications to be used by software developers
• Design and document functional and technical requirements and help scope projects by understanding timelines and work
• Identify the processes and information technology required to introduce recommendations, solve complex technical implementations both independently and in a team environment.
• Gather business requirements from clients and analyse & design the project timeline & budget.
• Analysing & design the project outlines accordance with the business process to enhance software, process & hardware with detailed analyses, clearly defining problems and solutions for them
• Organise, specify and model business requirements to ensure they are complete and unambiguous
• Communicate business changes in appropriate terms to IT/business teams and gain their agreement on the process redesign
• Define roles, responsibilities, service tiers, documenting process flows
• Act as a central reference and information source, providing guidance and assistance in the system project decision making process
• Maintain all required documentation including process maps and specifications to support the business change and development programme
• Analyse requirements, consult with senior developers and produce viable solutions
• Assist in the strategic planning of database structures, applications, policies and architecture
• Support the development and implementation of solutions to meet business requirements
• Develop a variety of ICT processes, including data structure standards, tech standards, monitoring utilities, optimisation methods to ensure stability and performance
Skills and attributes:
• Excellent understanding of business processes
• Excellent client management skills
• Strong documentation skills
• Strong technical background
• Strong organisation and prioritizing skills
• Creative problem solving, analytical thinking, risk handling Skills
• Superior interpersonal and team management skills
• Practical knowledge of process analysis tools and techniques
• Have a strong understanding of good research methodology, item design and data collection
• Extensive experience in an information technology environment
Applications for this opportunity should be forwarded by email to [email protected]
Please note only short-listed candidates will be contacted and your application will be treated as strictly confidential.
Location: 17/1866 Princes Hwy, Clayton, VIC 3168
Salary: $76,000 plus 11% superannuation
Our client Onsite Technology Solutions Pty Ltd is an 100% Australian owned, Melbourne based business which provides an onsite computer & software troubleshooting service predominately to support SME businesses and Medical Centres.
The company comprises of multi-talented software professionals having tremendous passion for building end to end business solutions on latest technologies. Company also provides ongoing management and support services – such as remote network monitoring and 24×7 help desk services. Client has consultants who specialize in network installation, information security, Microsoft support and more.
The client is looking for an experienced ICT Business Analyst to work across a diverse range of projects at any one time, preparing deliverables based on project scope. You will be responsible for the analysis, evaluation and documenting of business systems and processes with a focus on business needs and customer experience.
The role will report to the Director and will be responsible for analysing business processes, identifying alternative solutions, assessing feasibility, and recommending new approaches.
Minimum Requirements:
You must hold a relevant bachelor’s degree and at least 3 years previous experience in the similar role is must. OR at least five years of relevant work experience.
Responsibilities:
In this role your main responsibilities include:
• Determine operational objectives by studying business functionality and formulating output requirements, gathering vital information, developing support procedures and strategies for customer systems
• Analyse and consolidate information to develop business cases to support achievement of business objectives
• Provide technical expertise and direction in support of system infrastructure and process improvements, diagnosing and resolving complex customer system issues
• Develop business cases and establish a common approach to manage key project stakeholder escalations to achieve project milestones and agreed project budget
• Develop deployment strategies for client
• Providing advice, guidance and expertise in developing proposals and strategies for software design activities
• Consulting & communicating with developers about the business application requirements & develop functional specifications to be used by software developers
• Design and document functional and technical requirements and help scope projects by understanding timelines and work
• Identify the processes and information technology required to introduce recommendations, solve complex technical implementations both independently and in a team environment.
• Gather business requirements from clients and analyse & design the project timeline & budget.
• Analysing & design the project outlines accordance with the business process to enhance software, process & hardware with detailed analyses, clearly defining problems and solutions for them
• Organise, specify and model business requirements to ensure they are complete and unambiguous
• Communicate business changes in appropriate terms to IT/business teams and gain their agreement on the process redesign
• Define roles, responsibilities, service tiers, documenting process flows
• Act as a central reference and information source, providing guidance and assistance in the system project decision making process
• Maintain all required documentation including process maps and specifications to support the business change and development programme
• Analyse requirements, consult with senior developers and produce viable solutions
• Assist in the strategic planning of database structures, applications, policies and architecture
• Support the development and implementation of solutions to meet business requirements
• Develop a variety of ICT processes, including data structure standards, tech standards, monitoring utilities, optimisation methods to ensure stability and performance
Skills and attributes:
• Excellent understanding of business processes
• Excellent client management skills
• Strong documentation skills
• Strong technical background
• Strong organisation and prioritizing skills
• Creative problem solving, analytical thinking, risk handling Skills
• Superior interpersonal and team management skills
• Practical knowledge of process analysis tools and techniques
• Have a strong understanding of good research methodology, item design and data collection
• Extensive experience in an information technology environment
Applications for this opportunity should be forwarded by email to [email protected]
Please note only short-listed candidates will be contacted and your application will be treated as strictly confidential.
