As our Sales Coordinator, you will play a vital role in managing incoming sales inquiries and converting them into successful business opportunities. Your responsibilities will include:
- Qualifying all incoming sales department phone calls and directing them to the appropriate sales representative based on the size and type of event.
- Monitoring the sales enquiry inbox and promptly actioning or distributing leads to the appropriate sales representative.
- Working reactively to convert leads and opportunities for group business, such as meetings, weddings, sporting and leisure groups.
- Assisting the proactive sales team in preparing proposals and contracts for clients, utilizing Opera Sales and Catering and ANAIS.
- Participating in prospecting research to identify new opportunities and conducting market research to source new meetings, conferences, and group business.
- Supporting the proactive sales team with confirming new business, including site inspections, quotes, contracts, and inquiries.
- Conducting regular market analysis to stay informed about trends.
- Having a complete understanding of the hotel’s sales vision, products, services, and rate structure to fulfill business objectives.
- Maintaining and building relationships with existing customers to ensure their business is retained.
- Assisting in managing the smooth running of the sales department through adequate and timely support.
