As Reservations manager, you will be responsible for achieving maximum revenue through the effective selling of room reservations and other ancillary revenue to our guests via the telephone, e-mail or other channels deemed appropriate by the company.
You will manage the Reservations Sales Agents team and will establish ongoing on-job training programs within the department to achieve financial and service quality targets.
Your experience and skills include:
- You are a professional and talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.
- Natural team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.
- You have strong customer care skills as well as the ability to work under pressure, with excellent attention to detail.
- You are confident about your technical knowledge of hotel booking systems, including Opera.
