You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
Some key duties for this role will include:
- Process and input reservations following hotel reservations policy.
- Book room reservation requests, enter rooming lists, and update accurate information in the system
- Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
- Ensure all reservations are accurately actioned within the same working day.
- Maintain an efficient reservations filing system with applicable dates, ensuring any past reservations are filed away effectively and in a timely manner.
- Consistently offer exceptional, friendly and engaging service
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling
- Recommend property facilities and assist guests with information and special requests
