Challenge yourself to provide best practice customer service across the Qantas Group.
Join and support our Group Asset Management Services team at Qantas.
Both permanent full time and part time opportunities based at our Mascot Campus.
At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.
Our collaborative culture allows us to dream big and deliver successfully, knowing we’re supported by the best people. Together we drive positive business outcomes, taking a considered approach that makes a difference to our customer experience.
As a Senior Coordinator Commercial Sales, you will provide best practice customer service that enhances the performance and image of the Qantas Group, its operations and standards. This position will be responsible for managing all aspects of Qantas Group Flight Training’s internal and external customers, including scheduling use of training equipment, management reporting and completing and negotiating Flight Training Agreements, as well as facilitating customer invoicing across the Group Services portfolio.
To be successful in this position, you will require:
Professional presentation and strong customer service skills.
Sound organisational skills with the ability to priorities conflicting tasks.
A high attention to detail.
The ability to use initiative to resolve complex issues within tight deadlines and without supervision.
The ability to work both autonomously and in a team environment.
Strong negotiating, influencing, problem solving and conflict resolution skills.
Excellent written and verbal communication skills.
Advanced skills in all facets of Microsoft Office.
Previous airline and/or scheduling experience (advantageous).
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close: Monday 1st April 2024
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
