Position Summary
Turn your dreams into reality, create the unthinkable and #ReImagineYourFuture.Samsung is one of the most successful and fastest growing technology companies in the world. We approach everything we do with the spirit of a ‘joyful pioneer’- daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone.
We are an extremely dynamic business, launching an incredible number and range of new products every year. We also firmly believe that our product ecosystem and portfolio of innovation set our brand apart.
It is the creativity and diversity of the people who work at Samsung that has made us one of the world’s most innovative companies and our people continue to drive our innovation forward. We have a passion for what we do and we employ like-minded people who want to continue to foster an open and collaborative environment in our business and with our partners.
The Opportunity
Join our team as a Team Leader in Sales Order Desk where you will be responsible for leading a team to ensure efficient order processing, accurate order management, and timely resolution of order-related issues. Collaborate with various departments to streamline processes, implement best practices, and drive continuous improvement in order management efficiency. If you have a keen eye for detail, strong leadership skills, and a passion for delivering exceptional customer service, this role is perfect for you. Apply now and be part of a dynamic team dedicated to excellence in order management.
Role and Responsibilities
Order Desk Team Management:
Lead and supervise the Inbound and Outbound Order Desk Team, providing guidance, training, and feedback to enhance productivity
Order Management:
Manage all aspects of Order Management, including order entry, validation, allocation, invoicing, and shipping for accurate and timely execution
Order Issues Handling:
Coordinate with sales, Supply Chain Management (SCM), and warehouse teams to resolve order-related issues like discrepancies, changes, cancellations, and expedited requests
Collaborate with the Accounts and Logistics Departments to address delivery and invoice problems
Handle escalated inquiries and complaints regarding orders by working closely with the sales team and SCMs to provide timely resolutions
Process Improvements:
Develop and implement standard operating procedures to streamline Order Management processes and boost efficiency
Monitor and analyse order processing metrics (e.g., cycle time, accuracy, fulfilment rate) to identify areas for improvement and implement corrective measures.
Work with Process Improvement/IT and other stakeholders to identify and implement system enhancements or automation solutions for improved order management efficiency and accuracy
Compliance and Reporting:
Ensure adherence to company policies, procedures, and regulatory requirements concerning order processing and customer data privacy.
Provide daily, weekly, and monthly reports on orders and overall reconciliation
Skills and Qualifications
Requirements
3-5 years of experience in sales order desk/order management as a Team Leader or someone looking for their next step up into a team lead role. Open to consider experience in Customer Operations Lead, Sales Administration or a similar role
Open to industries such as FMCG, Computer Hardware, Consumer Electronics, Consumer Goods or a similar industry
Experience handling confidential information and sensitive matters related to pricing and new product launches
Demonstrated track record of leading teams and implementing processes and policies
Highly desirable working experience with SAP/ERP and has strong excel skills
Strong management and team leadership skills and confident with strong decision-making abilities
Excellent verbal communication and people management skills
What sets us apart from the rest?
A global leader in all things innovation - this opportunity will fast track your career. You’ll be joining a talented team of energetic, passionate and hardworking people that are committed to the customer and delivering solid results. We will give you the tools to help nourish your development, wellbeing and fast-track your career:
Want to be more active? We've got you covered for discounts across selected gyms OR virtual fitness to workout at home
Prefer driving to work? We offer free on-site parking
We give great discounts across our products as well
We also care about your personal development and have learning platforms & workshops available for you.
We've got some pretty fun team-building events too
Hybrid working (1 day working from home per week)
Think you’ve got what it takes? Join us now and Re-Imagine Your Future!
#LI-Midsenior #LI-SEAU
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