Responsibilities will include but are not limited to:
- Prepare files well at least a week in advance of appointments ensuring paperwork is in order including correct relevant medical documents and imaging.
- Positively engage with case managers and doctors about upcoming appointments.
- Consult and collaborate with team members on key tasks and priorities.
- Provide reception support as needed.
- Liaise with customers to plan and implement agreed services.
- Scheduling of appointments.
- Maintaining busy inboxes, with queries, appointments and non-appointment services.
- Providing administrative and operational support to consultant practitioners.
- Providing information and advice to customers, or prospective customers.
- Undertaking other tasks assigned to the Customer Services team, including reception duties, dictation, invoicing and supporting the greater team in general.
