Located in the heart of Sydney City Novotel Sydney City Centre is looking for a dynamic and experienced Front Office expert to join the team as an Assistant Manager. If you are an Assistant Manager or a Front Office Supervisor looking for a change of pace or looking for their next step this is the role for you.
What will you be doing?
- Assist and oversee the day-to-day operations of the Front Office team
- Supervise and monitor team members with true leadership ability that motivates the entire team.
- Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Senior Managers with a high level of customer service provided at all times.
- Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
- Process and assist with check-in and check-out of guests when needed.
- Respond to and coordinate emergency situations.
