The Service Delivery Manager will be driving customer satisfaction by providing service excellence based on ITIL, and improving service desk function.
Permanent Full Time
Sydney CBD Office Location
Flexible/Hybrid Working Arrangement
Company Overview:
A trusted and respected Cyber Security company specialising in comprehensive tools, expertise, and support to enhance organisations security posture and readiness against evolving cyber threats.
Position Overview:
The Service Delivery Manager (Customer Success) will be responsible for driving customer satisfaction and service excellence by overseeing the service management and service desk function, managing service delivery initiatives, facilitating customer or platform onboarding processes, and enhancing the overall customer experience.
Key Responsibilities:
Lead the service desk and service management functions, ensuring prompt and efficient resolution of customer inquiries and issues.
Implement and enforce best practices for incident management, problem resolution, and escalation
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