Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
- Handles all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximise revenue opportunities
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times
- Greet all guests that come into contact with the Reservations department in a friendly manner, ensuring that the guest name is used at all times
- Ensure special requests are communicated to relevant Departments to ensure they actioned appropriately and in a timely manner
- Be fluent on all hotel products and services
- Handle emails pertaining to rooms reservations
