Entry Level Banking
Your new company
Join one of Australia's largest outsourced salary packaging companies who are known for their award winning customer service on their journey to provide simple salary packaging solutions to Australians. They want to help people enjoy more of their income and would love to have you come along as their new customer service expert!
Your new role
As a Customer Service Representative your key contribution will be to provide top notch customer service to new and existing customers. You will be a critical link between the company and its customers and make sure they are being appropriately looked after. Some of your responsibilities will include:
Answering customer queries via phone and email ensuring a timely, accurate and quality response
Providing resolution to all technical queries and account management information on services
Identifying queries which require additional attention and implementing appropriate procedures to enhance customer confidence
Ensuring accurate information is recorded within their CRM System
Contributing to the development of new ideas
Performing administrative duties to support the provision of service delivery
Your skills and experience
Ideally you will have at least 1 year's customer service experience - open to industry
You have the natural ability and desire to help others and are passionate about providing excellent service
Strong written and verbal communication skills should be second nature to you
You are known for your attention to detail, time management and resilience
Your benefits
No weekend work - you will be on a rotating roster Mon - Fri between 8am - 8pm
Flexible working: work from home as well as from the office
An additional day of birthday leave + 2 volunteer days + 3 days over Xmas
Free coffee and a massage in the office once a month
You will love working with them!
Your next step
Does this sound like something you are interested in? If the answer is 'Yes' then we would love to hear from you!
Simply click 'Apply' now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on [email protected] or on 0474 197 726.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. Please click here to apply.
Your new company
Join one of Australia's largest outsourced salary packaging companies who are known for their award winning customer service on their journey to provide simple salary packaging solutions to Australians. They want to help people enjoy more of their income and would love to have you come along as their new customer service expert!
Your new role
As a Customer Service Representative your key contribution will be to provide top notch customer service to new and existing customers. You will be a critical link between the company and its customers and make sure they are being appropriately looked after. Some of your responsibilities will include:
Answering customer queries via phone and email ensuring a timely, accurate and quality response
Providing resolution to all technical queries and account management information on services
Identifying queries which require additional attention and implementing appropriate procedures to enhance customer confidence
Ensuring accurate information is recorded within their CRM System
Contributing to the development of new ideas
Performing administrative duties to support the provision of service delivery
Your skills and experience
Ideally you will have at least 1 year's customer service experience - open to industry
You have the natural ability and desire to help others and are passionate about providing excellent service
Strong written and verbal communication skills should be second nature to you
You are known for your attention to detail, time management and resilience
Your benefits
No weekend work - you will be on a rotating roster Mon - Fri between 8am - 8pm
Flexible working: work from home as well as from the office
An additional day of birthday leave + 2 volunteer days + 3 days over Xmas
Free coffee and a massage in the office once a month
You will love working with them!
Your next step
Does this sound like something you are interested in? If the answer is 'Yes' then we would love to hear from you!
Simply click 'Apply' now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on [email protected] or on 0474 197 726.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. Please click here to apply.
