Total 3,756 Information Technology job vacancies

The Claims Technical Specialist is responsible for providing technical advice, guidance and support to the Claims team on technical assessment and case management matters, to assist in reaching desired claims durations and outcomes in line with the terms and conditions of the policy.

A key focus of the role is to optimise assessment quality within the Income Protection, Life, Trauma and TPD portfolios and support Claims Managers to build their capability in line with the TAL claims capability and delegated authority frameworks. 

• Contribute towards a culture of process improvement. Along with the Team Manager, ensure that change initiatives are embedded and that best practices are adopted, while ensuring a best practice approach to claims handling
• Contribute to department and company projects as required.
• Maintain current knowledge of life insurance guidelines, processes and policy changes.
• Ensure claims handling and service approach reflects industry best practice and TAL processes and policies.
• Other ad-hoc duties as required

Technical Support

• Act as a subject matter expert, responding to Claims Consultant requests and enquiries and to authorise and review claims (and associated benefits payments)
• Provide adverse decision review and sign off on assessment, which may require referral to internal Claims review body
• Support Claims Consultants to use effective communication with customers, treating health practitioners and other stakeholders to drive the best service experience and appropriate claim outcomes for the customer
• Support Client Managers and Team Managers in their reporting to funds and attendance at fund meetings/case conferences related to technical claim outcomes as required
• Development/ enhancement of claims handling procedures and guidelines as required. Assist with embedment
• Review, advise and sign off (within delegation) on policy T&Cs within internal forums, communicating the outcome of approved policy T&Cs within team to ensure understanding/application

Team Capability

• Drive processes to support development of technical capability within claims and implement strategies lto develop technical skills in line with the TAL claims capability framework resulting in progression of delegated authorities in a timely manner
• Coaching Claims Consultants in appropriately executing assessment practices ensuring the timely and quality management of claims. Including completing ‘above delegation’ and ‘within delegation’ reviews of individuals work and recording outcomes and opportunities for development 
• Provide insights into Case Manager technical capabilities for the purpose of performance management and support the Team Manager in development planning for individuals to uplift their capability in line with TAL’s capability framework.
• Deliver training as required

Compliance

• Contribute to the implementation of appropriate governance structures and quality assurance to successfully deliver business solutions.
• Ensure compliance with TAL policies, procedures and guidelines procedures, ensuring claims management is in accordance with the TAL claims philosophy 
• Adherence to external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines
• Ensure all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s Customer Service Culture through the provision of high-quality, accurate and compliant work

Claims Technical Specialist

• Join Australia’s No.1 Life Insurer

• Focus on customer service, achieving better health outcomes and driving thought leadership

• Career progression and excellent employee benefits

About the Opportunity 

We’re a continually growing team, one that is dynamic in thinking and solutions oriented with people.  Our environment is agile, and we focus on delivering with care and passion for our customers.

The Claims Technical Specialist is responsible for providing technical advice, guidance and support to the Claims team on technical assessment and case management matters, to assist in reaching desired claims durations and outcomes in line with the terms and conditions of the policy.

A key focus of the role is to optimise assessment quality within the Income Protection, Life, Trauma and TPD portfolios and support Claims Managers to build their capability in line with the TAL claims capability and delegated authority frameworks.

In this role you will,  

• Ensure claims handling and service approach reflects industry best practice and TAL processes and policies.

• Act as a subject matter expert, responding to Claims Consultant requests and enquiries and to authorise and review claims Provide adverse decision review and sign off on assessment, which may require referral to internal Claims review body

• Support Claims Consultants to use effective communication with customers, treating health practitioners and other stakeholders Drive the best service experience and appropriate claim outcomes for the customer

• Support Client Managers and Team Managers in their reporting to funds and attendance at fund meetings/case conferences  Development/ enhancement of claims handling procedures and guidelines as required. Assist with embedment

• Drive processes to support development of technical capability within claims and implement strategies

• Coach Claims Consultants in appropriately executing assessment practices ensuring timely and quality management of claims

• Provide insights into Case Manager technical capabilities for the purpose of performance management

• Support the Team Manager in development planning for individuals to uplift their capability in line with TAL’s capability framework

• Contribute to the implementation of appropriate governance structures and quality assurance to successfully deliver business solutions.

About You 

To be successful in this role you will have,

• Demonstrated experience in a similar role within Life Insurance or extended experience as a Life Insurance Claims Manager or similar

• Experience in coaching and embedding knowledge, including an uplift of skills of case managers

• Excellent Knowledge of the Life Insurance Code of Practice, Insurance Contracts Act, Privacy Principles and other relevant legislative or regulative requirements and their application during claims assessment

• Ability to identify and develop strategies to overcome barriers in claims assessment and management

• Strong written and verbal communication, negotiation and influencing

• Demonstrated ability to provide excellent customer service to a wide range of clients and stakeholders

• Relevant tertiary qualifications in Business, Commerce, Health or Allied Health (desirable)

• Diploma or Cert IV in Life Insurance, or equivalent (desirable)

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And, you value working together to find the best solutions for problems. 

Important to us  

Every Australian life is different. And we know the value of having different people from all walks of life with varied points of view. 

Work is a big part of life, and we work hard to make it one of the best parts. We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers. We don’t just say it; we do it.  

We want to grow with you. Achieve with you. And support you to do your best work. We’re always looking for people who want to go further with us.  

Why not see where we can go together?  

Doing the right thing  

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day.

Risk management is everyone’s responsibility.  

Are you passionate about leading front-end development, creating user interfaces that captivate and delight customers? Do you aspire to take charge of building products that solve real-world problems? PaperCut, one of the global leaders in Print Management, and one of Australia's few product software companies with international reach, is looking for a front-end specialist to lead the practice across the business.

Reporting to the Head of Engineering, this is a full-time hybrid role, based in our Melbourne office 3 days per week.

Some of the things you'll do...

• Collaborate with teams, including Engineers, Product Managers and Designers, to translate user needs into elegant technical solutions.

• Engineer intuitive, quality front-end applications that enhance the user experience.

• Advocate for and implement best practices in UI/UX design, responsive development, and clean coding standards.

• Mentor engineers, levelling up the front-end knowledge and capability within the business.

• Stay ahead of industry trends to help us to evolve our front-end stack and approach to development.

A little about you…

• You’ve built front-end applications with modern frameworks.

• You have experience deploying code in multiple front-end languages, such as TypeScript and React.

• You have experience leading the front-end function within a technology business 

• You have expertise in designing scalable architectures for front-end applications.

• You review code to find and address potential issues and defects, ensuring the quality and usability of every feature you build.

Are you an Engineering Manager who would like to work for a truly global Australian success story? PaperCut Software have been fighting the battle on sustainability for the last 26 years, and we now have over 1000 million end users across 195 countries. We are looking for a leader to drive excellence in engineering and delivery within our Cloud team. You'll collaborate with product and design to create customer-focused solutions from concept to completion, while empowering your team to exceed their goals.

Reporting to the Senior Engineering Manager, this is a full-time hybrid role, based in our Melbourne office 3 days per week.

Some of what you might do…

• You'll make sure your team works in the smartest way possible by helping engineers make intelligent trade-off decisions and collaboratively mature work practices.
• You'll build relationships and collaborate within Product Development and across PaperCut to ensure that your deliverables reach expectations with quality.
• You'll review and improve how your team approaches product engineering to ensure we're getting both the commercial and product performance that we expect.
• You'll invest in developing your team's capabilities and identifying and attracting new talent to PaperCut.

A little about you…

• You can work with other Engineering Managers to make product engineering decisions and guide execution.
• You have experience building and releasing a successful SaaS product and working on improving launched products.
• You can support your team in helping them deliver high-quality software products.
• You can take a holistic approach to engineering, considering the wider businesses' thoughts and their impact on your decision-making.

This is a position within the Actuarial system team which has responsibility to assist Finance business areas for performing system changes required for ongoing BAU development and enhancements of actuarial systems in support of liability and capital valuations, embedded value, and business planning.

Key Accountabilities:

The Main activity of the role is to support the Actuarial System team in the design, build, test and implementation of Actuarial projection models (using the prophet enterprise platform) to meet additional model requirements from strategic project impacting finance analysis, reporting and operational processes.

Detailed activities include:

Projection Modelling (Prophet)

• Prepare and review technical specifications that meet end user requirements and teams coding standards
• Perform Prophet developments to specifications
• Perform and document system testing activities (unit testing, regression testing)
• Perform model reviews and identify areas of model improvement and efficiency
• Deploy approved changes to production environments in line with controls and procedures
• Identify areas of model improvement and efficiency

Data Management

• Analyse and specify data requirements (variable names, formats, attributes) for prophet model inputs and outputs
• Modify DCS processes to maintain system integration points in line with model changes
• Contribute to the build and implementation of data flow process interacting with the IDR (Insurance Data Repository for Prophet model inputs and outputs)to meet IFRS reporting requirements

Finance System Support

As part of the Actuarial systems team you may be called upon to aid in the provision of Finance Operational services including:

• Actuarial System incidence management and resolution
• Support and train for Actuarial System end users
• Manage the availability, capacity and performance of Actuarial Systems
• Maintain security and access procedures and conducting periodic reviews

About our Engineering Teams

Working in one of our autonomous, cross-functional squads, you will make a significant technical contribution to the successful delivery of the various business priorities as well as continuous improvement of our technical platforms. As part of the Certsy team, you'll enjoy working in a start-up culture with the backing and support of a larger company. We are hardworking, open-minded and passionate about crafting phenomenal products and delivering real value for our users.

Here's what we're looking for

Our grads are curious and enthusiastic about using tech to create awesome products for our much-loved customers and show great judgement to help us decide which problems we need to solve.

Sound like you? We want you to demonstrate your:

• Love for code - showcase your passion projects, GitHub profile, contributions to Stack Overflow, and if you attend any industry events or meetups
• Strong team orientation - you can listen and contribute in equal parts
• Ability to collaborate, be curious and not be afraid to be yourself
• Work experience
• Contributions to your community (e.g., volunteering).

Are you a product-focused software engineer who lives to solve customer problems? Do you want to build solutions end-to-end as part of multifunctional and autonomous teams? If so, let us know!

Our Product Engineers are not just software developers, we generate ideas, evolve our product roadmap and promote the features we want to see. We advocate for our customers, reach outside our comfort zone, realise the potential of our software, and love the art of simple yet powerful code.

Reporting to one of our Engineering Managers, this is a full- time hybrid role, based in our Melbourne office 3 days per week.

Some of the things you'll do...

• You can shape products by discussing opportunities with colleagues and partners, ideating solutions and contributing to technology choices across projects.
• Join teams (as a leader or contributor) in the delivery of products across the whole software development lifecycle from design to delivery including QA.
• Contribute to Agile ceremonies whilst remaining agile in your approach to software product development practices and methodologies.
• Build our capability as a division by reviewing code and coding standards, mentoring PaperCutters in and outside your team and participating in recruitment interviews.

A little about you...

• You are comfortable using multiple areas of our codebase, such as Go, React, TypeScript and GCP.
• You can set the pace in projects and oversee team-building product features to satisfactory completion and take ownership of the software outcome.
• You communicate project status, work well with diverse teams and look for ways to achieve outcomes sooner.
• You mentor other PaperCutters or enable the broader PaperCut ecosystem by facilitating and driving education on important knowledge areas.

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

This role reports to the Senior Director, Global Employee Customer Management Leader.

The successful candidate will be responsible for day-to-day operations of a well-established regional SME team within our Global Customer Support organization.

This includes providing in-person leadership to managers, technical support engineers, interfacing with Development on customer impacting enhancements and fixes, recruiting and development of support staff, and meeting or exceeding SME team key performance indicators.

The successful candidate will also have responsibility for leading efforts in developing and implementing world class technical support services, knowledge base content, best practices and methodologies to deliver unsurpassed service and support.   

Responsibilities 

• Listen and drive the best possible internal employee experience and to recruit and retain the best technical talent possible
• Partner with local leadership both within and outside the support organization to provide an exceptional Customer and case support experience including real-time phone and web channels
• Develop and effectively drive local initiatives to help meet our Global Customer Support objectives as measured through key results including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), aging backlog, NPS, engineer productivity, and to keep customers informed through the case relief process Responsible for People Management, including managing multiple managers, hiring, improving productivity, promoting employee morale, allocating and utilizing resources efficiently, motivating teams, and managing attrition and training.
• Participate in and provide oversight to Change Management as it relates to Customer and Technical Support.
• Own and bring to conclusion, customer escalations by working with cross-teams in Support, Development, and Operations teams
• Drive daily case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with internal and external customers.
• Understanding the ServiceNow platform and its components
• Manage major operations outages and communications to the customers. Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement. 
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage the company’s and department’s vision, goals, mission and values. 

Hi. We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.

At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.

Purpose of your role

The Software Engineer role is responsible for delivering high quality code in a timely manner while working with the Tech Lead and Engineering Managers to design solutions as appropriate. Working in an agile environment you bring excellent problem-solving skills while delivering quality software. On a day-to-day basis the Software Engineer is actively helping enhance the continuous improvement of our technical delivery and agile processes while positively contributing to discussions and team dynamics. The Software Engineer will proactively seek to learn and grow on the job to push the quality of the team's delivery forward. The Software Engineer is responsible for delivering high quality application, automation and testing code in accordance with industry best practice and OFX guidelines.

What you do

• Work closely with the Tech Lead and Engineering Manager in delivering code and participating in code reviews.
• Ensure code is efficient and adheres to OFX coding standards and guidelines and industry best practices.
• Ensure you take ownership of work and collaborate effectively with the team. Seek clarification from Engineering Manager, Tech Lead and senior engineers.
• As part of an agile team assist outside of your core skills including deployments, QA and level 3 support when appropriate.
• Work collaboratively within the agile team to deliver user stories. Owning stories to ensure they meet all functional and non-functional acceptance criteria.
• Work with the Engineering Manager and Tech Lead to create solutions and conduct spikes when required.
• Participate in code reviews and proof of concepts.
• Maintain consistent and constant communication with stakeholders.
• Document solution proposals, decisions and guides to troubleshoot and maintain systems we own.
• Stay curious and learn and acquire skills on the job.

Hi. We’re OFX, a global provider of online international payment and money management services. Our journey is one of exciting growth and transformation, revolutionizing how businesses and individuals move and manage money globally. We're evolving into a global payment solutions provider, enabling businesses to streamline their global financial operations, improve control, reduce costs and achieve more. Our new Business Platform offers clients real-time visibility and controls over their payments, expenses, approval workflows and reconciliations to help make business easier.

At OFX, you’ll have the opportunity to bring your expertise to life, collaborate across disciplines, and be part of a team shaping the future of global money management.

Purpose of your role

The Software Engineer role is responsible for delivering high quality code in a timely manner in
accordance to the requirements laid out by the architects and technical leads. Working in an agile
environment you will provide technical expertise and support while delivering quality software. On a
day to day basis the Software Engineer is actively contributing to the continuous improvement of our
technical delivery and participating in the agile processes while positively contributing to discussions
and team dynamics. The Software Engineer is responsible for delivering high quality application,
automation and testing code in accordance with industry best practice and OFX guidelines.

What you do

• Work closely with the Tech Lead and senior engineers to deliver code and participating in code reviews.
• Ensure code is efficient and adheres to OFX coding standards and guidelines and industry best practices.
• Participate in a collaborative working environment and contribute positively to a high-performing team.
• Identify complex areas of code that require refactoring and technical debt and ensure these are addressed as appropriate.
• As part of an agile team assist outside of your core skills including deployments, QA and level 3 support when appropriate.
• Work collaboratively within the agile team to deliver user stories. Owning stories to ensure they meet all functional and non-functional acceptance criteria.
• Work with the solution and application architects to create solutions and conduct spikes when required.
• Participate in design reviews and proof of concepts.
• Maintain consistent and constant communication with stakeholders.

About the role

The Full Stack Software Developer is responsible for programming the back-end and front-end systems that drive our platforms as well as using troubleshooting abilities to fulfill concept design and functionality. 

Essential Functions

•       Designing, coding, and debugging applications in various software languages

•       Perform analysis of software, code

•       Performance tuning, improvement, and balancing usability and automation of software

•       Support, maintain, and document software functionality

•       Integrate software with existing systems

•       Evaluate and identify new technologies for implementation

•       Maintain coding standards and compliance

•       Participate in daily standups with review and planning sessions

•       Must have strong oral, written, and interpersonal skills

•       Must be comfortable sharing solutions to challenging problems while continually looking for ways to improve

•       Must have the ability to multi-task and balance competing priorities

•       Must have strong analytical problem-solving skills

•       Bachelor’s Degree in Computer Science or equivalent experience

•       5+ years of experience working in a software development team

•       5+ years of experience in the design and implementation of modern web applications

•       Robust experience with distributed systems, concurrency, and scaling

•       Comprehensive knowledge of back-end and front-end systems

•       Proficiency in Azure, C#/.NET, SQL Server, Web APIs, Angular, Typescript, and JavaScript or other comparable languages

•       Comfortable communicating with a distributed team, working collaboratively, and sharing knowledge

•       Full lifecycle experience of at least one software development project

•       Understanding of automated testing and QA best practices

•       Familiar with Agile methodologies and processes

•       Knowledge of AngularJS, VB.Net, Bootstrap, JSON, MVC, jQuery, a plus.

• Access to a confidential and free EAP Service (Employee Assistance Program)
• Birthday Bonus Day – A day of paid leave for your birthday!
• Access to FlareHR Employee Benefits & Discounts, including Novated Leasing
• Hotel Discounts for yourself, family + friends
• Tuition Reimbursement – We are constantly looking to foster development and growth which is why we support eligible employees with education expenses.
• Volunteer Leave – We believe in giving back and supporting activities that serve the community which is why our employee’s are entitled to 16 hours of volunteer leave per year to support causes that align with our mission ‘Connection Workplace Safety, Compliance and Employee Development’
• A flexible working environment
• A collaborative and supportive team-based environment
• Free yearly skin checks and flu vaccines
• Fair and transparent yearly performance and salary reviews

Our culture:

Life at HSI is underpinned by our key values:

#OwnIt - We do what we do with passion and enthusiasm. We take responsibility and just get the job done.

#Better - Creating new and better ways for our team and organization to be successful. As an organization and as individuals, we are a work in progress, always striving to be better.

#GotYoutBack - We're a company that fosters collaboration, teamwork and innovation. We work exceptionally hard and celebrate our wins together

We have offices nationwide and support flexible working, so whilst candidates from Perth are preferred, Sydney, Brisbane and Melbourne will also be considered.

Robert Bosch (Australia) Pty. Ltd. are seeking applications for highly motivated students studying, software, mechatronics, electronics, and automation engineering, to join our organisation on a maximum-term full-time contract for 12 months commencing in January 2025.

We have multiple student vacancies across our cross-domain computing and manufacturing solutions departments.

Our undergraduate student program –

• offers 12 month paid placements with potential for further opportunities to extend,
• offers flexibility around your study commitments or alternatively we welcome you full-time,
• includes being part of our Students@Bosch Program, which includes work and social activities, which are designed to encourage and support your career,
• provides opportunities to development and grow your skills in tandem with your tertiary studies within a multinational corporate environment,
• provides cross functional opportunities,
• entitles you to staff discounts on company products,
• provides on-site free car parking.

If you are an enthusiastic, energetic person who is passionate about working for an organisation where you can grow, develop and put your studies into real world practice, we would love to hear from you.

• Achieving and exceeding sales and budget targets.
• Increasing market penetration, market share, and coverage.
• Assisting in preparing project proposals with the Target Market Manager.
• Participating in internal/external training and trade events.
• Monitoring competitor activities and maintaining lists of potential customers.
• Identifying new business opportunities in construction markets.
• Providing product specifications, demonstrations, and after-sales service, including updates and complaint assistance.
• Recording customer interactions and quotations in Salesforce.
• Conducting regular site visits and field trial material testing.
• Complying with sales, pricing, and expense policies.
• Issuing technical information/advice per current guidelines.
• Reporting changes to product/project forecasts, monthly expenses, and End of Month Reports to the Target Market Manager.

The Senior Consultant Technology and Cyber Risk will be part of the Technology & Cyber Risk function within the Technology Business Unit and will lead the strategy and execution of Risk Management activities. This role is responsible for ensuring the Technology risk posture remains within TAL’s appetite by overseeing and executing Line 1 Risk management activities and consulting with a variety of stakeholders across Technology and the Business.

Key Accountabilities:

• Provide input into TAL’s Technology Risk Management strategy and yearly plan of activities.
• Risk Management advice and support across all of TAL’s Technology platforms.
• Contribute to the development of the controls assurance plan and perform controls assurance over critical controls
• Deliver reporting to TAL’s Technology Leadership team, Risk Office and Board to represent Risk Indicators and significant events that may shift the risk profile. Coordinate activities to complete all reporting requirements by obtaining updates from General Management and the Risk function on risk posture and culture.
• Management of risk remediation activities and reporting of approaching and overdue actions.
• Oversight and management of Incident Management for events that have an external impact to TAL’s customers or partners and support for reportable situations.
• Risk in Change assessments for significant implementations, Cloud workloads, and AI use cases to ensure solutions remain within TAL’s risk appetite and controls.
• Coordination and support for TAL’s annual Risk and Controls Self-Assessment (RCSA) to agree on risk posture and control health in alignment with APRA’s CPS230 standard.
• Co-ordinate and update the Business Continuity Management for Technology to ensure recovery strategies and plans are risk based, appropriate and actionable.
• Documentation and coordination of Risk Acceptance for issues that require leadership acceptance and agreement of remediation activities to bring risks within tolerance levels.
• Stay abreast of regulatory changes and industry best practices to ensure the Technology platform meets regulatory and partner requirements.
• Collaborate with cross-functional teams, including Technology Risk (Line 2), Internal Audit, Legal and Compliance to ensure there is an integrated approach to Technology Risk Management.
• Lead, mentor and develop a team dedicated to Technology Risk Management.
• Support other Cyber Risk teams, as required

The Operational Excellence Manager will play a pivotal role in shaping and executing strategic initiatives within Guzman y Gomez. From ideation to national rollout, you will collaborate with internal and external stakeholders to integrate operational excellence into every facet of our projects, fostering a culture of continuous improvement and innovation.

What you can expect in the role:

• Serve as a subject matter expert in all systems utilised in our restaurants, including inventory, POS, time & attendance and digital platforms
• Prioritise and execute solution and innovation projects to achieve positive business outcomes, collaborating closely with key stakeholders
• Assess and communicate the financial impacts of operational trials to relevant departments
• Maintain a comprehensive understanding of daily restaurant operations and schedule regular visits for insights and feedback
• Engage collaboratively with franchisees, managers and crew to identify opportunities for improvement and prioritise trial/adjustment initiatives
• Support the rollout of projects within established timelines and budgets, considering operational impacts
• Coordinate training and communication materials associated with projects and change management
• Actively support field operations teams in implementing new changes and seeking feedback for continuous improvement
• Execute the communication and implementation of the strategic plan in a timely and efficient manner

You’ll enjoy the role if you have:

• Experience as an Area Manager, Operations Manager or similar role in Quick Service Restaurants, Hospitality or Food and Beverage
• Excellent communication skills, both written and verbal
• High level of stakeholder management skills
• Project Management experience (highly desirable)
• Excellent problem solving and influencing skills

Benefits

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

• Hybrid work environment 1 day WFH p/week
• 5 weeks annual leave as part of 'Love Ya Leave' policy
• $100 phone allowance p/month
• Career growth – Australia and internationally
• Opportunity to become a franchisee
• Annual bonus scheme
• Paid parental leave
• GYG gift voucher

Ready to join the team? Apply now to start the conversation

Finance Manager - Format, Network & Property

The Finance Manager - Property Network, is responsible for partnering with the Senior leaders in the Retail and Hotels Property & Formats teams to deliver on their strategic objectives, provide insights on network performance and ultimately optimise returns on our network and property assets.

Here is a taster of what you can expect in this role:

• Lead the long term financial planning processes for the property network, supporting the property and formats team
• Identification and quantification of growth opportunities, network risks and underperforming assets. 
• Evaluation of organic network opportunities (new stores) and risks (retail closures / venue disposals) through business case development to approval, budgeting and impact on forecast results.
• Establish a regular cadence and post implementation review framework for performance tracking and KPI’s for Formats, Network and Property investments.
• Specifically, provide insights and analysis on opportunities to optimise return on property and formats investments, measuring returns on capital, and identifying opportunities to recycle or reprioritise capital. 
• Evaluation of lease commitments including assessment of lease extension decisions and ongoing occupancy cost planning & reporting.
• Design and optomise financial accounting and reporting processes associated with facilities management processes including services provided by 3rd parties.
• Provide overhead cost management support to the Director of Property & Director of Formats,
• Lead two finance analysts to ensure they are high-performing business partners in the provision of decision support, reporting and analysis to the relevant business and brand finance teams.

About the role:

Reporting to the Regional Fleet Manager, this full time position is responsible for ensuring that the running maintenance of the Emergency Towage Vessel. The technical Superintendent will maintain the technical status and maximize uptime. This position is based in Cairns.

• Ensure that day to day operations are performed in a safe, professional, efficient and cost-effective manner.
• Manage client expectations and build-up a close relationship and 'goodwill' with the customer representative/client on site.
• Coordinate and execute the daily running maintenance within budget on board of vessels.
• Monitor and follow-up on the planned maintenance system.
• Generate and approve purchase orders and requisitions and receive & inspect goods delivered.
• Work alongside Engineers to ensure smooth and professional on board technical management
• Undertake vessel inspections and report on the status of the vessels to the Regional Fleet Manager and Contract Manager.
• Investigate and analyse root causes of defects and take timely corrective and preventive actions.
• Arrange surveys with flag state and classification authorities and other relevant parties.
• Ensure full compliance of vessel certifications with flag state and class requirements.
• Plan, coordinate and execute dry dockings in line with quality standards, agreed budgets and time lines.
• Supervise and evaluate activities and performance of third party contractors and vendors.
• Ensure damages to be surveyed and repaired in close consultation with classification societies and the insurance department.
• Optimize and implement technical (new build) standards.
• Maintain daily communication with assigned vessels.

This work required for the Design Engineering activities to provide on-site build support for electrical systems including fault finding and validation. In this active role, you will apply your demonstrated experience within our collaborative and vibrant team to promote sustained growth. This position provides a rare opportunity to work closely with OE customers on critical multi-year projects, allowing you to make a meaningful impact on our initiatives.

• Technical support for debugging and root cause evaluation of issued discovered on build.
•  Record anomalies in project onenote when discovered
•  Record all CAN traces and Bus queries as directed by the Systems Engineers Team.
• .Software and Configuration activities at End of Line.
• Fault finding and analysis during Proto build as directed by the team. 
• Supporting build site meetings and issue resolution workstreams.
• Support development and delivery of high quality Proto units.

As the Talent Acquisition & Capability Advisor, with a specialised focus on technology recruitment, you will be a key player in our collaborative People Team, driving the acquisition of top tech talent while empowering hiring managers and team members to build high-performing, future-ready teams.

Your role will go beyond just traditional recruitment: you’ll act as a strategic advisor, helping hiring managers refine their recruitment capabilities, develop stronger teams, and build the technological expertise needed to thrive in today’s competitive landscape.

In addition to recruitment, a core focus of your role will be enabling hiring managers to continuously evolve their team's progression and succession strategy through our customised capability frameworks. You will foster a mindset of growth, encouraging the development of their own leadership skills in managing diverse teams and ensuring that the talent pipeline aligns with long-term organisational goals.

By bringing your expertise in talent acquisition, relationship-building, and capability development, you will help both individual managers and the People Team thrive—delivering not just exceptional recruitment outcomes but also a measurable improvement in team performance and skills across the organisation.

This is a great opportunity to lean into the capability and enablement world that comes after placing the right candidate!

Where and how you can work...

With our HQ in Brisbane, we also have offices in Darwin, Sydney, Auckland, and Wellington. At Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, allowing employees to spend two days a week at the office, ensuring work-life balance and individual preferences.

This role is based in Brisbane and is an 18month maternity leave contract.

Your day-to-day...

• With support from the wider Talent team, steer and manage the recruitment lifecycle for a variety of roles across the business with a focus in Technology roles.
• Work with business units to understand talent acquisition requirements, future workforce plans and setting expectations and managing the processes.
• Support hiring managers to make sound hiring decisions, including candidate screening, interviewing, and recruitment administration.
• Support the Senior Capability Partner with high-value enablement work on customised capability frameworks for the technology teams.
• Support the delivery of a market-leading candidate experience that is aligned to our employer brand.
• Build and maintain effective relationships with the leaders and managers you support, acting as a trusted advisor and objective sounding board for people-related talent initiatives.
• As appropriate, work with agency partners to strategically source applicable talent

What you’ll bring...

• Demonstrated experience as a trusted advisor and specialist in a corporate Talent Acquisition function.
• Experience in the complete end-to-end recruitment lifecycle, including role definition, employer and role branding, as well as talent pooling.
• Previous experience working in Technical (IT) roles or for a Technology-led organisation is highly desirable.
• Demonstrated experience and strong familiarity with recruitment systems and platforms (ie: Workable, LinkedIn Recruiter, HRIS).
• Strong interpersonal and communication skills with high-level attention to detail.
• Exceptional time management capability, working with a range of stakeholders and changing priorities.
• A drive to build on current recruitment and business partnering skillset and lean into enablement work of Talent Management.

Entain Lifestyle...

• Embrace your need for a work-life balance through our 9-day fortnight.
• Celebrate the joy of starting a family with 12 weeks of paid parental leave.
• Indulge in a range of wellness benefits through our wellness calendar, including, heavily subsidized gym memberships and other paid-for services.
•  Enjoy the convenience of a free onsite barista and a fully stocked fridge and pantry, ensuring breakfast and lunch are taken care of.
• A wealth of learning and development opportunities, empowering you to broaden your expertise and professional growth.
• Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.
• We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events.

Who we are?

At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more. 

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

For more information, please reach out to us at [email protected] or hit apply now.

As a Product Manager, you will: 

• Lead the mobile app cross-functional product team. 
• Partner with engineering, design, and QA to ensure efficient sprint planning, on-time feature releases, and rapid iteration based on feedback. 
• Sett the product vision and strategy to deliver on Lendi Group’s objectives of driving customer demand into our Broker and Buyer’s Agent channels. 
• Guiding the team through all stages of product development, from ideation and continuous discovery to execution and optimisation. 
• Deliver an exceptional mobile app experience that meets customer needs, exceeds expectations, and achieves Lendi Group’s business objectives. 
• Engage regularly with stakeholders to prioritise high-impact initiatives and ensure alignment with Lendi Group’s broader strategy. 
• Prioritise features and collaborating with design and engineering teams to ensure high-quality, timely delivery. 
• Measure and optimise the app's performance to meet both business and customer needs over the long term.

• Build an aesthetically pleasing and user-friendly interface, specifically designed to empower borrowers. This platform will guide users through mortgage options to find the perfect match for their unique circumstances. 
• Develop a suite of tools that enhance productivity and efficiency for our brokers
• Partner with our Product/UX team to create visual and interaction designs that resonate with our customers, ensuring a seamless and engaging user experience. 
• Take charge of major segments of our system end to end, demonstrating expertise in both design and delivery. Provide stable, high-quality solutions that stand the test of time. 
• Build robust and scalable software as an integral member of our Automate engineering team. Lay the foundation for a resilient and evolving technological framework. 
• Commit to writing clean, maintainable code. Prioritise practices that support continuous integration and deployment, adhering to the highest standards and guidelines in software development. 
• Contribute to the success of a dynamic, cross-functional Agile team. Foster a collaborative and innovative environment. 
• Embrace full ownership of the code you and your team develop. Be proactive in debugging, monitoring, and ensuring the utmost reliability in our production environment. 
• Articulate ideas and convey complex information clearly to your team and other teams, including major banks and insurers. 

Purpose
As a System Support Analyst, you will provide support and guidance to our clients by answering their requests
regarding both server-side and client-side applications and systems that will enable them to make a difference
in their day-to-day operations and ultimately improve their delivery of patient care.
Responsibilities
● Provide excellent System Support services:
● Respond to client problems (phone/tickets) and proactively monitor client’s installations;
● Prioritize your workload based on client’s SLA and transfer tickets to proper department when required;
● Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and
servers;
● Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client’s problems;
● Perform database maintenance using SQL statements;
● Edit configuration files on Linux servers or troubleshoot applications on remote workstations running
Microsoft Windows;
● All the work is done remotely through secure connections and via phone and remote desktop-sharing.
This role also requires work outside of regular work hours (on-call) with a rotating shift schedule.
● Stay proactively informed and trained on the following to ensure an excellent level of service and
expertise:
○ Back-End Architectures
○ IntelePACS software
○ 3rd party integration